Privacy
Privacy Policy
This Privacy Policy explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you are interested in what we do with cookies and similar technologies, please see our cookie policy. We may change this Notice from time to time; so please check here for any updates. We offer a range of services related to online car rental, including products and services such as insurance, through oureb We also do this through our business partners'eb This Policy applies to all personal data we collect while doing so, or when you contact us by email, live chat, telephone or mail.
Personal data you provide to us
We cannot help you make a reservation or request a quote without certain information. When you do any of these things, we ask you for the information we need so that we can give you what you want. This is pretty standard stuff and can include your name, age, date and place of birth and contact details (email, address and phone number). It can also include passport information, ID card and driver's license – and loyalty program number and payment information. In addition, we collect information from your computer when you use one of our platforms, even if you do not make a reservation. This may include the IP address, the bro bro There are also situations where we receive information about you from third parties or automatically collect other information. This is a basic overview of the information we collect. Want to know more?
Personal data you provide to us
We store and use the information you provide to us. When you make a reservation, we need at least your name, email address and payment information. We may also ask for your home address, phone number and date of birth, and the names of any additional drivers. If you get in touch with us (by phone, by email or through social media, for example) we will also collect information from you. After booking, we may ask you to provide a review to help us improve our services and to make sure future customers get exactly what they are looking for. There are also other ways you could give us information. For example, if you are browsing with your mobile device, you can share your current location with us, so that we can provide you with the best possible service. To make things easier, you can also open a user account, which allows you to review and manage your bookings, as well as save your personal settings and passport and driver's license details. It also makes it easier to make future reservations.
Personal Data you provide us about others
You could add someone as an additional driver or make a reservation on behalf of someone else, such as a friend, family member, or colleague. If you do, make sure that person knows that you are providing us with their details and has agreed to the way we handle their personal data (as described in this Policy). This is your responsibility.
Personal data we collect automatically
When you make a reservation, we record on which platform you made it and how you arrived at our platform (for example, if you arrived from another site). Even if you do not end up making a reservation, we may automatically collect certain information when you visit our platforms. This may include your IP address, which pages you have visited, which broer It may also include information about your computer's operating system, application version, language settings, device-specific settings and features, and data that identifies the device. If you use a mobile device, we may also collect location details. And we may analyze and process basic data about the apps installed on it (e.g. name, description and category).
Personal data we obtain from other companies
We may also obtain information about you from social media platforms, our business partners, subsidiaries of the Laflei SL corporate family, affiliates of the Booking Holdings Inc corporate group, and other third parties. For example:
- We work with affiliated business partners to offer our services on other platforms. When you make a booking on one of these platforms, we may share your personal data with them and they may share your personal data with us.
- Companies that provide the services you have booked through our platforms may need to send us information about you, for example if your booking leads to an insurance claim or a customer service dispute.
- Our business partners may also send us information about you that can help us show you more relevant ads. We may combine any of this information with the information you provide to us directly. Please see ' Why do we collect and use your personal data?"for details. Why do we collect and use your personal data? We ask for your personal details so we can book your car (and anything else you need for your booking) and make sure you get the best service possible. We also use it to contact you and to tell you about our latest offers and special offers. These are the main reasons why we collect your personal data, but there are other reasons as well. Want to know more? Why do we collect and use your personal data?
We may use your personal data in the following ways:
- Reservations: First of all, we use your personal data to make and administer your reservation and to forward the necessary details to the company that provides your car (or other product or service, such as insurance). This includes sending communications in connection with the booking, such as confirmations, changes and reminders.
- Customer Service: We provide 24/7 international customer service in over 40 languages. Our international customer support teams need your information to help you make a booking, for example, or to answer any questions you may have before, during or after booking.
- Customer Reviews: We may use your contact details to send you a short questionnaire about your booking. This helps us understand and improve our service and the service that our business partners provide.
- Account Services: To make things easier, you can create a user account on our platforms. This involves providing us with your personal data and allows you to do a number of useful things. You can manage your bookings or other purchases, take advantage of special offers and manage your personal settings and preferences. It also makes it easier to make future reservations.
- Marketing activities: We also use your personal data for marketing activities, which may include:
- Contact you by post, phone, email or SMS (depending on the contact details you provide to us) with our latest news, special offers, discounts and updates, including details of our products and services (and/or those of our group companies or affiliated business partners). You can unsubscribe from these marketing communications quickly, easily and at any time – just click on the “unsubscribe”link.
- Contact you by phone, email or SMS with information about insurance products that you did not include in the booking.
- Show you relevant offers on our platforms or on third-party siti
- Invite you to participate in promotional activities (such as referral programs or contests).
- Communicate with you: There may be other times when we will contact you by phone, email or SMS. There could be a number of reasons for this, including:
- Respond and manage the requests you've made.
- Sending you a reminder about a reservation you haven't completed, to see if you need help doing so. We see this as a useful additional service because it allows you to continue with a reservation without having to find the car again or fill out all the reservation details from scratch.
- Send you a questionnaire or invite you to review your experience.
- Send you other material related to your booking, such as how to contact us (or another company) if you need help during your booking.
- Sending a summary of previous bookings.
- Sending other administrative messages, which may include security alerts, even if you do not have an upcoming reservation.
- Market Research: We may ask you to participate in market research. Any additional personal data that you provide to us as part of this research will only be used with your consent.
- Fraud detection and prevention: To provide a secure and reliable service, we use your personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, which may include verifying users and bookings. This can sometimes mean that we may have to put some reservations on hold. Improve our services: We analyze personal data to help us improve the functionality and quality of our online services and improve the entire user experience. We always work to make our platforms easier and more fun to use.
- Customer Reviews: After booking, we may invite you to review the services provided by us or our business partner. Your review will help future customers make the right choice and help our business partners improve the services they offer. By submitting a review, you agree that it may be displayed, as explained in our Terms and Conditions. You can make a review anonymously or just put your name and location of the country.
- Call Monitoring: We may record phone calls and / or allow other staff to listen to them, to help us train our colleagues and ensure we consistently provide a high quality service. We automatically delete registrations after a set period of time, unless we have a legitimate reason not to do so (if we think there is evidence of fraud, for example).
- Legal purposes: Finally, in some cases, we may need to use your personal data to manage and resolve legal disputes, for regulatory investigations, for compliance reasons or to ensure that we apply our terms and conditions accurately. The provision of your personal data is optional. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For example, we cannot process your booking if we do not collect your name and contact details. If we use automated means to process personal data that produce legal effects or significantly affect you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention. To process your personal data in this way, we rely on the following legal grounds: Performance of a contract: We need to use your personal data to fulfill any contract you have entered into with us. For example, when you book a car, we need to transfer the booking details to the rental company to make sure your car is waiting for you. Legitimate interests: We may use your information for our "legitimate interests" (a term that applies to anything we believe is an essential part of the effective conduct of our business, while respecting your rights and complying with the law). For example, to provide you with the most suitable content on our platforms, including our emails and emails; to improve and promote our products and services; and for administrative purposes. Consent: We may rely on your consent to use your personal data in certain circumstances, for example for direct marketing purposes. You can withdraw your consent at any time through our data subject request portal or by email info@ghisu-autonoleggio.com, indicating "Privacy
What third parties do we share your personal data with and why?
- There are several business partners integrated into the services we provide and, in certain situations, we may share your personal data with them. In most cases, we are simply passing on your booking details to business partners who help us provide the service you are requesting. We will also share your data with other third parties, which may include payment service providers, advertising partners, subsidiaries of Laflei SL – in some cases – the authorities. These are the main reasons why we will share your personal data. Want to know more? What third parties do we share your personal data with and why?
- The company (s) providing your car rental and/or related products and services: To make your booking, we need to send the relevant details to the company (s) providing the car and/or other related products (including insurance) that you have requested. These details may include your name, age range, contact details (e-mail, address and phone number), date and place of birth, passport information, driver's license information and any preferences you gave us during the booking. If there is a dispute about your booking or insurance coverage, or any other type of customer service issue, we may need to provide the rental company with some information about the booking process and the dispute itself. This may include a copy of the booking confirmation, to prove that a booking has actually been made, as well as any information relating to the complaint. Please be aware that any information you provide directly to the company/company providing your car and/or related products will be stored and used in accordance with your Privac policy(s) and terms and conditions.
- Our business partners: We work with business partners around the world. Some of our partners offer or advertise our services, as well as helping our other business partners offer and advertise their travel-related services (including insurance). This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners ' platforms, they will send us some of the personal data you have provided to them. Likewise, we may send to our business partners some of the personal data related to your Bookingour business partners: we work with business partners around the world. Some of our partners offer or advertise our services, as well as helping our other business partners offer and advertise their travel-related services (including insurance). This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners ' platforms, they will send us some of the personal data you have provided to them. In the same way, we may send some of the personal data relating to your booking to our business partners. This could be to help them analyze their business, for example, or to help them manage their loyalty programs. It could also be so that they can send you things like special offers, but only if you have given your consent for this. If the business partner provides customer service assistance, we will send them the booking details they need to provide you with the support you need. In each of these cases, the processing of personal data is governed by the privacy policy of these business partners. When you make a booking on a business partner's website, take the time to read their privacy policy to see how they handle your personal data. When you purchase a product or service provided by one of our business partners, we will send them the personal data they need to provide it. Finally, we may also exchange information about our users with business partners for fraud detection/prevention purposes, but only to the extent strictly necessary.
- Competent authorities: We may share your personal data with governmental or investigative authorities if we are required to do so by competent authorities: We may share your personal data with governmental or investigative authorities if we are required to do so by law (or any regulation having the force of law). This includes court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if strictly necessary for the prevention, detection or prosecution of fraud and other criminal acts. And we may need to disclose personal data to competent authorities to protect and defend our rights or property, or the rights or property of our business partners.
- Third-party Service Providers: We may use third-party service providers to process your personal data on our behalf and support us in providing our services. For example, we may use them to contact you or to send booking information on our behalf to the company that provides the service or to manage aspects of our site, call centers or marketing activities. We may also use third-party service providers for market research, fraud detection and prevention services, including fraud screening services. These third parties are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.
- Advertising Partners: We may share your email address and other personal data with third-party advertising partners, so as to ensure that you see relevant advertisements when we market our services through third-party business partners. We also work with third-party ad networks to market services on other platforms and with third-party providers who help us analyze our data. All Advertising Partners: We may share your email address and other personal data with third-party advertising partners, so as to ensure that you see relevant advertisements when we market our services through third-party business partners. We also work with third-party ad networks to market services on other platforms and with third-party providers who help us analyze our data. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal data for other purposes. For more information about personalized ads and your choices, read “How and why do we use these technologies?"and" It's your choice: Opting in and opting out" in our cookie statement.
- Payment service providers and other financial institutions: We also work with third-party payment service providers to arrange payments or payment guarantees. If you (or the holder of the bank card used to make the reservation) request a chargeback, you may need to share some payment service providers and other financial institutions-We also work with third-party payment service providers to arrange payments or payment guarantees. If you (or the holder of the bank card used to make the booking) requests a chargeback, you may need to share some details of your booking with the payment service provider and the relevant financial institution. This may include a copy of the booking confirmation or the IP address used to make the booking. We may also share IPOs We may also share information with relevant financial institutions, if we deem it necessary for fraud detection and prevention purposes. The transmission of personal data as described in this Privacy Policy may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the United Kingdom and countries within the European Union. Where required by UK law, we will only transfer personal data to recipients who offer an appropriate level
How do we use mobile devices?
We offer free apps for a wide range of mobile devices, as well as versions of our regular W They collect and process your personal data in much the same way as our other platforms and also allow you to find local rental cars based on your current location. Want to know more?
How do we use mobile devices?
If you agree, we may send "push" notifications directly to your mobile device, so you do not miss important information about your booking. And, if you allow us to access your device's location or contact details, we may provide additional services if you request them. Your mobile device will have instructions on how to allow push notifications and give us access to this type of data. To provide you with better service and more relevant marketing, we may use something known as "cross-device tracking". This just means that we look at how you use our platforms on more than one device-we could, for example, combine data from your mobile phone and your home computer. To make sure you find deals that are most likely to interest you in our nesl If you do not want us to do this, please sign out before browsing or unsubscribe from our nesl Cross-device monitoring can also mean that when you use a device, you may see personalized advertisements from many different companies, based on your activities on connected devices. The NAI (Netor Ork Advertising Initiative) should prevent this from happening if you opt out of the NAI Behavioral advertising program (our cookie policy provides the link you need, under “It's your choice: Opting in and opting out”). Note: Simply logging out of your user account will not prevent this from happening. What security and retention procedures do we put in place to safeguard your personal data? Our company systems and procedures ensure that we take all reasonable steps to protect your personal data and safeguard it from any misuse or unauthorised access, in accordance with UK and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that restrict access to and use of any personal data we hold. Only authorized personnel can access personal data and can only do so for specific and authorized reasons. We will retain your personal data for as long as we deem necessary to allow you to use our services, to provide you with our services (including maintaining your online user account (if created)), to comply with applicable laws, resolve disputes with any party, and otherwise, if necessary, to enable us to conduct our business, including to detect and prevent fraud or other illegal activity. All personal data we hold will be subject to this Privacy Policy.
How do we process children's personal data?
We do not provide services to children under the age of 18 and reserve the right to delete any information we may receive from a child under this age. We may receive information about children in certain situations, such as an insurance claim or customer service dispute. If this happens, we will only collect and use such information with the consent of the child's parent or guardian. How can you control the personal data you have provided to us? You have the right, subject to certain legal exceptions, to access, correct or delete any personal data we hold about you and to object to the processing of your personal data. You can use our data access portal to enforce one of these rights. If you do, we will ask you for additional information to confirm your identity, to keep your information secure and we will handle your request in accordance with applicable UK data protection law. You can update or delete your user account at any time by accessing our site. When you make a reservation or request a quote, we ask if you would like to agree to receive marketing emails. You can opt out at any time by clicking “unsubscribe” in one of these marketing emails or by updating your email preferences in your user account. Who is responsible for processing personal data on our platforms? Laflei SL is responsible for the processing of personal data on its platforms. Laflei SL is a limited liability company, incorporated according to the laws of Spain, and has offices in Calle Constantino, 9 35002, Palmas de Gran Canaria, Las Palmas. If you have any questions, concerns, comments or complaints about our practices or this Privacy Policy, please email us nfo@laflei.com, stating "Privacy" in the subject line, and we'll get back to you right away. You can also contact your local data protection authority. When it comes to Privacy
Cookies
Cookie Statement
We use certain tracking tools, such as cookies and be This is to ensure that our platforms work properly and to give you a great experience when booking a rental car with us. This Policy explains what these cookies and other tools do. Our privacy policy provides more details on how we safeguard your privacy. If you have any other questions about how we use your information, please feel free to email us at info@ghisu-autonoleggio.com.
What is a cookie?
A cookie is a small text file that is placed in the bro bro Most platforms use cookies to store useful information for many different purposes. This information may include your login name, items in your cart, or preferences (for example, your preferred language and currency). This allows a platform to recognize your device and provide a better and smoother experience. Cookies can be "session cookies "or"persistent cookies". Session cookies are automatically deleted when you close your device's bro bro Persistent cookies allow platforms to remember your preferences for when you visit them again, accelerating and improving your experience of the services we offer. "First party cookies" are cookies set by the company whose platform you are using. When we use the term, it means Your own cookies. "Third-party cookies" are cookies set by a company that has a relationship of some kind with the platform you are using. When we use the term, we mean cookies set by our affiliates and other business partners, including third-party service providers and advertisers. Cookies are not spare To learn more about cookies, visit www.youronlinechoices.eu What is a be Aeb eb beacon is a small graphic image of a single pielel that can be delivered to the computer as part of a richiesta Eb page request, in an app, ad, or HTML email message. Beacons can be used for many purposes, including site traffic reporting, unique visitor counting, advertising, auditing, reporting, and personalization. They also help us monitor our site and ensure that each page loads correctly and quickly. How and why do we use these technologies? We use these technologies to collect information about usage and preferences about you over time and across different platforms. So, do our business partners, including third-party service providers and advertisers we work with. Some ads may be delivered to you by third-party online advertising and marketing companies. These companies use certain technologies to deliver ads and marketing messages. They also use them to collect non-personally identifiable information about the ads they display and your visit (or use) of our platforms. They do this by placing a cookie on your computer so that it can read your IP address. We do our best to work with third-party online advertising and marketing companies that are members of the Netor At Laflei SL, we use a variety of cookies to do different things: Technical cookies: to offer you user-friendl piattaforme platforms that work properly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly.
Functional cookies:
To remember any preferences you set when you visit our platforms, such as your preferred language and currency. They can also remember your login credentials, so you don't have to re-enter them every time. Our platforms would still work without functional cookies, but the experience would not be so smooth, fast and simple. Analytical cookies: to help us improve and optimize our platforms. We (or our third-party service providers) may use them to collect aggregated or segmented information about visitors, so you can see how effective and relevant our advertisements are. This information may include the pages and ads you viewed that enabled you to reach our platforms, the referral/exit pages you arrived from and departed from, what platform you used, how you interacted with our platform, what search criteria you used, and what emails you opened and acted on. We do not use this information to identify you personally. Commercial cookies: To work with online advertising companies to display personalized ads when you visit our platforms and third-party platforms. This is called "retargeting" and can be based on your browsing activities, such as what you do on our platforms or what destinations you searched for a car. Our business partners may also provide us with information about your browsing history to help us ensure that our platforms offer the most relevant and personalized experience. We also use Google Anal AnalTics, which is aeb B analysis service offered by Google that tracks and reports the traffico B site traffic and helps us identify pages that are slow, broken or underperforming. For more information, please visit www.google.co.uk/analytics It's your choice: Opting in and opting out